Shipping and returns

Order Processing & Shipping

All orders are processed within 1–2 business days. Orders placed after 2PM EST or on weekends/holidays will be processed the next business day.

  • Standard US Shipping: 3–6 business days

  • Express Shipping (Optional): 1–2 business days

  • International Shipping: 7–14 business days (subject to customs)

Once your order ships, you’ll receive a confirmation email with tracking info. If you didn’t get it, check your spam or contact us at support@zemedlabs.com.

Note: We currently ship to most countries. If you're unsure about delivery to your region, reach out before placing your order.

Returns & Refunds

At Zemed, we stand by our formulas. But we also understand that not every product fits every body.

You have 30 days from the delivery date to request a return.

Return Conditions:

  • Product must be unopened, in original condition and packaging

  • Refunds are issued to the original payment method

  • Shipping costs are non-refundable

  • Customer is responsible for return shipping

To request a return, email us at returns@zemedlabs.com with your order number and reason for return. Our team will reply within 1–2 business days with next steps.

Opened or used products are not eligible for return, due to the nature of ingestible supplements.

Damaged or Incorrect Orders

Received the wrong item or something arrived damaged? That’s on us.

Email support@zemedlabs.com within 7 days of receiving your order. Attach clear photos and your order number — we’ll sort it fast.

Still have questions?

Reach our team anytime at:
support@zemedlabs.com

We're here to make sure your experience with Zemed is as powerful as our products.